Easy Returns Management System

Swift in helping!

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!!

They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either. Request team to please work on this feedback. Otherwise app is very easy to use and navigate.

We've been using this app for almost a year now.
Simple to use on front and back ends, and works well!
Glad to have it going into the holiday season this year :)

Their customer service team is super responsive, for the few questions I've had.
The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends.
They do a great job delivering the big picture and will hopefully improve in years to come.
Overall very happy. Best I've found!

This is a great app that made all our returns a breeze!
Their customer support is great. They were always readily available and were willing to update the app to match our store's needs and requests.
I would highly recommend going with this app if you are looking for a reliable returns management app that simplifies the whole return process for both the customer and the store owner.

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too!

Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

We have been very happy with the support and overall functionality of this app. Developer is very responsive and happy to work on minor customizations, which has been really helpful for us. We tried many different return apps and this one was definitely the most user-friendly for us, so would highly recommend.

This is one of my all-time favorite apps. It saves me a ton of time allowing customers to generate their own return labels. No more sending emails with return labels for every return. It has some great functionality-- for example, I can exclude final sale items from returns. Thank you for an amazing app.

Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!