Reviews (44)

Overall rating
4.4
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 8, 2017

Simple and easy to use app and the support team are fantastic to deal with!

Spelldev2
United States
Over 1 year using the app
February 24, 2017

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!!

They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

V2 Originalgrain Com
United States
About 1 year using the app
September 12, 2017

Great tool to get returns in order. The only time I had a problem, the customer service team resolved it extremely quickly!

Glass Alchemy
United States
12 months using the app
October 17, 2016

Great app! We can now offer an easy return process for our customers. The development team has been very helpful! Overall, very happy!!!

Sleepyheadsstore
United States
10 months using the app
Edited May 23, 2017

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!

Newbravadodesignsca
Canada
9 months using the app
June 7, 2017

This is one of my all-time favorite apps. It saves me a ton of time allowing customers to generate their own return labels. No more sending emails with return labels for every return. It has some great functionality-- for example, I can exclude final sale items from returns. Thank you for an amazing app.

Just Shoes For Kids
United States
9 months using the app
October 15, 2021

The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!

Lady Lux Swimwear
United States
6 months using the app
October 16, 2021

Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS

Paw Lane
Australia
6 months using the app
May 26, 2016

We've had a great response to this app. We process over 16,000 orders a month so be able to have a system for returns that works is great! The support is fantastic and quick. Highly recommend.

The Zigzag Stripe
United States
6 months using the app
March 3, 2017

Suraj and the team at Spice Gems are amazing. Within hours they turned a question into a custom-coded solution. Could not be happier with what truly was going above and beyond the call of duty. Thanks!

radicoolbeachwear.com

Radicool Ca
Canada
6 months using the app