ReturnGO Returns & Exchanges

ReturnGO Returns & Exchanges

From $23/month. Free trial available.
Rating (4.9)
Reviews
Developer

About this app

Launched

September 14, 2020 · Changelog

Languages

English

Works with

USPS, Gorgias, Canada Post, Shippo, Shipstation, Sendcloud

Automate returns & exchanges with a branded self-service return portal for easy returns management.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. more
  • Product & variant exchange, gift returns, cancel order, store credit, and more.
  • Flexible return reasons, follow-up questions, and image & video upload.
  • Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
  • Automatically generated pre-paid return shipping labels for tracking returns.
  • Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Pricing

Starter

$23 / month

20 returns included/month. $1.25 per extra return. Up to 1000 returns/year. Add-ons & Integrations available.

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policy rules
  • Store credit
  • Auto-approval
  • 2 languages
  • Email notifications

14-day free trial

Premium

$121 / month

110 returns included/month. $1.25 per extra return. Up to 2000 returns/year. Add-ons & Integrations available.

  • All Starter features plus:
  • Product exchange
  • AI-powered instant store credit
  • Gift returns
  • Item donation
  • Cancel order
  • App integrations

14-day free trial

Pro

$297 / month

300 returns included/month. $1.25 per extra return. Up to 5000 returns/year. Add-ons & Integrations available.

  • All Premium features plus:
  • Packing slips
  • Item validation
  • White label portal
  • Auto-mark as done
  • 5 languages
  • Advanced analytics
  • API

14-day free trial

Enterprise

$417 / month

420 returns included/month. $1.25 per extra return. Unlimited returns/year. Custom integrations available.

  • All Pro features plus:
  • View previous returns
  • Multi-store plan
  • Dedicated account manager
  • Actionable insights
  • Auto-refund
  • Auto-exchange
  • ERPs

14-day free trial

Starter

$23 / month

20 returns included/month. $1.25 per extra return. Up to 1000 returns/year. Add-ons & Integrations available.

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policy rules
  • Store credit
  • Auto-approval
  • 2 languages
  • Email notifications

14-day free trial

Premium

$121 / month

110 returns included/month. $1.25 per extra return. Up to 2000 returns/year. Add-ons & Integrations available.

  • All Starter features plus:
  • Product exchange
  • AI-powered instant store credit
  • Gift returns
  • Item donation
  • Cancel order
  • App integrations

14-day free trial

Pro

$297 / month

300 returns included/month. $1.25 per extra return. Up to 5000 returns/year. Add-ons & Integrations available.

  • All Premium features plus:
  • Packing slips
  • Item validation
  • White label portal
  • Auto-mark as done
  • 5 languages
  • Advanced analytics
  • API

14-day free trial

Enterprise

$417 / month

420 returns included/month. $1.25 per extra return. Unlimited returns/year. Custom integrations available.

  • All Pro features plus:
  • View previous returns
  • Multi-store plan
  • Dedicated account manager
  • Actionable insights
  • Auto-refund
  • Auto-exchange
  • ERPs

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

303 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

March 5, 2024

I've been using ReturnGO for over 2 years and they've been exceptional. As Their customer service is second to none responding within minutes 24/7 and their team is extremely receptive to feedback when you have a feature need. I highly recommend this app, especially for the price as it compares to the other options out there.

Weatherproof Garment
United States
About 2 years using the app
April 5, 2024

I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.

Blue Sky Day the Label
Australia
24 days using the app
May 2, 2024

ReturnGO has been a game-changer for our returns process! The user-friendly interface makes it easy for our customers to initiate returns and track their status. The analytics dashboard provides valuable insights, helping us improve our products and services. They also have an amazing support when we need assistance for either the set-up or any issues. They've been very helpful! Fantastic app and highly recommend!

Scentiment
United States
About 2 months using the app

About this app

Launched

September 14, 2020 · Changelog

Languages

English

Works with

USPS, Gorgias, Canada Post, Shippo, Shipstation, Sendcloud

Built by ReturnGO

About ReturnGO

4.9 average rating

3 years building apps for the Shopify App Store

Arieh Shenkar St 1,, Herzeliya, 4672501, IL

Support

Send a message

support@returngo.ai

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