Automatically generate your own branded portal. Automate cash & gift card refunds, support exchanges.
Autogenerate & print labels from over 50 carriers worldwide. Provide multiple refund options to enhance the shopping experience.
Create smart rules: advanced analytics & rules engine to personalize the return experience. Increase customer LTV and profit.
About Return Magic
Top-rated return solution. Takes the pain out of returns for both merchants and shoppers.
Why Return Magic?
- Create your branded return portal. Customize colors, text and CSS.
- Provide a choice between refunds on the original payment method, gift card refunds and exchanges for ultimate convenience.
- Increase gift card refunds and improve your cash flow.
- Translate in your local language / support multi-language (beta).
- Create smart rules to protect profit.
- Get actionable insights with advanced analytics (beta).
How does Return Magic work?
Return Magic integrates with your Shopify or Shopify Plus store to create a seamless return experience for your customers. Using Return Magic, you will be able to easily refund your clients on their original payment method (including Amazon Payments, Shopify Payments, etc.), process exchanges or issue new gift card refunds. But don't worry: Return Magic doesn't automatically refund your customers, you always need to approve any transaction!
How does Return Magic impact the look of your store?
Return Magic creates a return portal on your store that sits on your own domain. The return portal is automatically branded to your store and integrates seamlessly. The app does not affect the performance of your store in any way.
How do I get started with Return Magic?
Our promise? In under 10 minutes, you will be able to set up a magic return experience for your customers. Merchants save a lot of time by simplifying and automating the return process.
- We integrate with several order and shipping systems - get in touch.,
- Canada Post,
- Several Others
See the app in action
Explore how the app works in an example store.View example store
Pricing 30-day free trial
Usage based fee scales with return volume.
Under 10 returns a month
All basic features available
Add-on features available
Cost of the labels not included
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 107 reviews
Most recent reviews
Great customer service, very responsive and communicative and helpful. I wish there was an exchange feature, only improvement.
We've been using return magic for over a year and it's been very good for us. It's allowed us to scale and is definitely the best option currently available on Shopify app store. We love that it makes it easy to process refunds and store credit returns right from within the app (ie create a store credit/giftcard with the click of a button). It's also integrated really well with Shopify so a single click can take you to the original order page to place an exchange order. There a some new beta features such as slightly more advanced analytics which are helpful and we're looking forward to even more advanced analytics in the future. We're also excited for the ability to automatically notify customers when a package arrives at the destination (rather than having to manually mark it as received). The only drawback we have is the fact only 1 shipping carrier can be connected at a time making it very difficult to offer both Canadian and US return labels. If we connect to our US carrier account then we can't create Canadian labels and if we connect our Canadian carrier account then our US label rates are not competitive at all. We really hope we'll be able to connect a US carrier for US returns and a Canadian carrier for Canadian returns in the future. Overall very very pleased with Return Magic though!
Floor Box Outlet
After searching for months, almost a year, we've found that Return Magic is the best solution for us. We realized that not one APP had everything we wanted so we had to modify our return policy a little in order to find a suitable APP. I will say that customer service has been great, usually getting back to us within an hour or so. That is a very important piece that many other APP were missing.