Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / Return Magic

Return Magic

Return Magic

Developed by Alveo.io

64 reviews
Price: From $0.00 / month More info
  • Auto-magically generate your own branded portal. Supports cash, gift card and exchange refunds.
  • Print labels and generate gift cards automatically. Supports over 50 carriers worldwide.
  • Advanced features: Rules engine, analytics, 3Pl integrations, translations and more!

Shopify's top rated return solution. Takes the pain out of returns for both merchants and shoppers.

★ Why Return Magic?

  1. Create your branded return portal. Customise colors, text and CSS.

  2. Provide a choice between cash refunds, gift card refunds and exchange for ultimate convenience.

  3. Increase gift card refunds and improve your cash flow

  4. Translate in your local language / support multi-language. Contact us directly to activate Spanish, French, German, Portuguese, Chinese and other languages (beta).

  5. Create smart rules to protect profit.

  6. Get actionable insights with advanced analytics (beta).
  7. Generate international labels(beta),

★ How does Return Magic work?

Return Magic integrates with your Shopify or Shopify Plus store to create a seamless return experience for your customers. Using Return Magic, you will be able to easily refund your clients on their original payment method (including PayPal, Amazon Payments, Shopify Payments, etc.), process exchanges or issue new gift card refunds. But don't worry: Return Magic doesn't automatically refund your customers, you always need to approve any transaction.

★ How does Return Magic impact the look of your store?

Return Magic creates a return portal on your store. The return portal is automatically branded to your store and integrates seamlessly. The app does not affect the performance of your store.

★ How do I get started with Return Magic?

Our promise? In under 10 minutes, you will be able to set up a magic return experience for your customers. Merchants save a lot of time by simplifying and automating the return process.

★ What do Shopify & Shopify Plus Merchants think?

"Return Magic has made the management of returns so much easier, much better than the Bold app we were using previously. The experience for the customer is great and very straight forward, our staff find it easy to use as well. Return Magic provided first class support and were able to quickly build our feedback into the next release of the app. Faultless so far!"

"We run a Shopify Plus store with a number of different apps on our site. Return Magic is easily on of the best additions to our site. The interface for the customer is easy to use and allows the customer to dictate how they want their return to be processed. The support team is always quick to help with whatever you need. Plain and simple, Return Magic provides a quick and efficient way to manage a large number of incoming returns!"

"I am very pleased with the app and with the developers. The app is working exactly as it should and it makes the return process very easy for the client, which adds to the seamless shopping experience. The app developers are also quick to respond and they fixed a small issue so now the app is working perfectly. I am happy and will be installing it in my other Shopify store shortly as well. Highly recommended."

Install Return Magic for Shopify and Shopify Plus by clicking on the link “GET” at the top of this page.

Return Magic reviews

64 reviews
  1. 5 stars (58 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

Very intuitive app which saved our Customer Service team a lot of time. Their team is very supportive in case you have question or issues and reply in no time!


Although it is helpful (and time saving) for customers to be able to handle returns themselves, I can't help but feel like this still isn't a finished app.

1) Exchanges are very clunky, and essential useless for us. Customer "notifies" you what they want, but there is no control over if inventory even exists for their request. It does not create the exchange or for you when you receive an item. More thought needs to go into this feature.

2) Setting up the pre-paid shipping labels is NOT intuitive at all, and there are no "settings" to change them. Upon integration with Shipstation, it automatically selected UPS instead of USPS so we were paying almost 3X what we normally do, because of their poor set-up.


Cool, but kind of useless if you ship internationally.


This is an incredible app! It's been a huge time saver to automating the returns and exchange process. Plus the number of international carriers they're integrated with is perfect if you're processing international returns. Tried others but they didn't offer all the feature of Return Magic.



Its a great app. Started using it recently and it seems to be working fine so far :)


We've been using this now for 6 months and customer feedback is good on the UX, our customer service team find the the app is easy to use, the analytics used to be weak but are much stronger recently and are improving all the time but I would say best feature is the support. They listen to your complaints and ideas and the app is updated on a regular basis to reflect these and more. It's not perfect but its very good and improving all the time.


Awesome app - when connected with shipstation it's so easy to use. Good cust service too - would recommend


SuitsOutlets.com is a platform selling men's suits. We has been using it for 3 month and it works like charm.


It doesn't work with other language, this page says that you can customize the language, but they confirmed to me that it couldn't.

Oct 22 *Updated* - They have looked me to test his beta version adding other languages - I will try it and drop my final feedback later.


I've processed 4 returns and 2 exchanges so far and I am really happy with the app. It's really easy for my customers to understand and use and it helps to keep me very organized. All return and exchange info in one place. I'm very grateful for it!

From $0.00 / month

"Return Magic is hands down revolutionising how to manage returns. Couldn't be easier for both shoppers and merchants"


Print labels and generate gift cards automatically. Available Worldwide via over 50 carriers.


Try Return Magic for Free! Pricing based on your returns volume; you only pay for what you use. More info on our pricing page: http://www.returnmagic.com/pricing

Custom pricing available for high volume merchants. Contact us for a quote

Support & Sales

Get Support


  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.