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Returns Manager by Bold

Returns Manager by Bold

Developed by BOLD

108 reviews
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Price: $19.99 / month Free Trial: 30 days More info
  • Offer a hassle-free return/exchange policy that makes customers confident in their choices
  • Save time and effort by managing returns through a dedicated portal!
  • Increase sales by marketing directly to customers making returns!

★★★ AUGUST SPECIAL: Get Product Options FREE for two months!


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Did you know…

“91% of customers state that a good return policy is something they consider when making an online purchase” - - New York Times (Recent Harris Poll Study)

“One of the primary keys to the success of Zappos is their return policy and a system that handles it.” - Time Magazine

“The most important factor to online shoppers isn't always price. Return policies are play a larger role than most stores think!”
- Inc.com

91% of your customers are thinking about returns... Are you?

Introducing: Returns Manager for Shopify!


(Also referred to as an RA App, RMA App, Return App)


Returns are not just something every store should handle, they're an extremely important marketing tool! Now there's an app that allows you to create & manager returns in a professional yet easy to use way.

**NEW!!** Automatically send and generate shipping labels


Make the returns process even easier for you AND your customers! The app can automatically send a UPS shipping label to customers when their return request is approved, so all they need to do is box up the product, slap the label on and arrange to have it picked up. The easier the process, the more satisfied the customer will be with your brand!

✓ Custom Rules by Product


You're not just forced to have one return rule for every product in your store! You can create rules for as many different groups of products as you like. Maybe you want some products to be allowed to be returned for a Refund only and for up to 30 days, while others can only be returned for an Exchange and up to 60 days. Creating different groups with different rules like this are a cinch with this app!

You have the ability to hand-select products for the different rule groups or, to speed up the process, you can select entire collections, brands or product types. Then for each "Group" of products you can specify if, and for how long, a customer has to return it for each type of return: Refunds, Exchanges or Credits.

✓ Store Override Capability


Don't worry, no matter what return rules you create for products you have a screen in your admin that allows you to override them and create a return for any product you like, no matter how long it's been since the purchase. So if you have that angry customer on the phone who missed the return deadline, you can still take care of him too :-)

✓ Customizable Customer Admin


The returns manager interface that the customers use to submit a return is clean and effective. It's also 100% responsive so it will work on mobile themes as well! It comes with a good "out of the box" look but we've built everything to be completely customizable so you can give it a look and feel all your own to match your store's branding.

✓ No Customer Accounts Required


One of the great things about this app is that it doesn't require customer accounts for customers to be able to request and manage their returns. We all know many customers checkout as "Guests" and never create an account when making a purchase.

The returns manager can be embedded on any page(s) in your store with a simple custom embed code. It's just as easy as embedding a YouTube video... actually, it's even easier :-) All a customer needs to log in and check if a product is returnable and request a return is their email address and order number.

✓ File Management - Attach PDF's JPEG's, PNG's etc...


NEW: From the request of our users we've added the ability for customers to attach files to a return request. Generally this would be for a picture of the damaged product. AS WELL we've also added the ability for store owners to attach a file to an active return from their end. This is perfect for attaching Shipping labels!

✓ Language & Branding Settings


The app has a language manager that allows you to control all the text customers see displayed on the front end on the returns manager. You can change the wording on any field, text header, buttons, title etc… You name it!

✓ Notification Settings


The app can notify you by email when a new return request has been submitted. This way you can stay on top of things without logging in all the time to check.

You can set the app up to send custom emails to a customer when their return is approved, denied, or when it has a status change. It handles a number of merge fields so you can customize the email with the things like First name, last name, product name, RA#, Order#, return type etc...

(You can also turn off any of the above email notifications if you like)

✓ Custom Statuses


Statuses are the different stages that a return passes through. For example "Waiting for product", "Pending inspection", "Refund Issued", "Exchange Sent" etc... There's a handful that are pre-loaded in the app by default but it's 100% customizable so you can edit those or add new ones to make it work exactly the way you want! And as mentioned, each status can be set to send, or not send, an email update to the customer.

✓ Custom Return Reasons


"Return Reasons" are what a customer selects as the reason they're returning an item. For example: "Damaged during shipping", "Wrong Size", "Wrong product" etc… There's a few that are built into the app by default but you can edit and customize those or add any more reasons you'd like to support.

✓ Multiple Shipping Options


Depending on the reason a customer selects as to why they're returning a product, you may want to pay, or you may want them to be responsible for the shipping. For example, if the wrong product was shipped you'll probably want to pay for the shipping. However, if they simply changed their mind and want to exchange the product for a different size you may want them to pay for the shipping.

For each "Return Reason" you create you can specify who is responsible for the shipping. Then if a customer selects a reason for which they are responsible for covering the shipping it will display your message for that, and the same thing the other way.

✓ Display Settings


Every aspect of the returns manager (that the customer sees) is 100% customizable! We've built in some user friendly tools to edit basic things like backgrounds, borders, fonts, etc... but you can inject any custom css you want to give it a look all your own!

The returns manager is mobile friendly as well, so customers can manage their returns on any device :-)

The Customer Experience


The return manager can be embedded on any page in your store with a simple piece of code. You can customize the area above and below it on the page and as well you can enter html in various areas of the manager to help your customers or give special instructions.

Some of the features from the customers end are:


  • Return one or multiple items from an order

  • Add custom notes to a return

  • View notes that the store adds to a return

  • View status updates and other details

  • Get email notifications on status updates

  • Doesn't require a "customer account"

  • Mobile friendly!

The app comes with a FULL 30 DAY FREE TRIAL so give it a whirl today!

Still not sure? Head to our blog to find out how to use your eCommerce return policy to increase sales!

Here are live examples of real customers using the app:



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Do you need custom Shopify development or design? We have a Professional Services team that can help!

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➝ Click here to learn more or even get a quote today!

Returns Manager by Bold reviews

108 reviews
  1. 5 stars (75 reviews)
  2. 4 stars (16 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (6 reviews)
  5. 1 star (9 reviews)

It is great app for reasonable price! I like the fact you can customise the look to fit it to your store. Easy and very user friendly. Very flexible - you can set different rules for different products THIS IS WHAT WE NEEDED!
Strongly recommend to everyone who needs help with automating and keeping track of the returns !

In addition bold apps offer great customer service - all your questions are answered within a few hours.
Very HAPPY Customer !

posted

We have been looking for an app like this. The installation is easy but it might take a little while to migrate your existing return/exchange process to this app. Right now I just setup the page and when customer initiate a return from our existing process, we will manually initiate the return ourselves so that we can test it out and tweak the language and setting a little bit. Overall, a well and timely app for us. Thank you very much!

posted

This is exactly what I was looking for. It's an easy Returns Manager that tracks everything all in one place. If you sell apparel or anything that may require returns/exchanges, this is a MUST HAVE.

posted

It certainly does give more confidence to customers as I've tracked a significant proportion of customers click through to the returns page and then buy. If people know you take their satisfaction seriously then they are more inclined to buy.

The videos were essential though, make sure you watch them as it is vital that you know how the different features work.

posted

Returns Manager has been a great addition to our customer service process. We especially love the ability to attach pre-paid shipping labels for our customers. The app is very easy to use and can be customized for the benefit of each company.

posted

Hands down the best returns application around. If you want an intuitive software that allows you to successfully manage returns, you've found it.

posted

Excellent app that saves us a lot of time and effort.
It contains all that we needed to put in place a robust returns policy within minutes.

posted

A great app that helps us track our returns back to our regional warehouses.

posted

We found this app to be an absolute necessity in our arsenal of tools! Smoother, simpler returns equals a better buying experience for our customers. There's no better way to develop trust! I'm very thankful for this app! A++

posted

This app was just what we were looking for. With this we are now able to manage all of our returns in a simple and easy manner online and save heaps of time by not having to write out emails at every step. Its great that the customer can check the status of their return really easily and everything flows together from the beginning to end of the returns process. Ron was able to help when we had some questions, explained things very well for us and able to fix the small issues we came across.
Thanks for another great app!

posted
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$19.99 / month

★ ★ ★ FREE FOR 30 DAYS ★ ★ ★


★ ★ ★ PARTNER FRIENDLY ★ ★ ★
This app is FREE for partners and merchants to install in your dev shops while you’re building your store, or just to see if it’s a good fit. Regular charges apply only once the store goes live.

30 days

Support & Sales

BOLD
204-400-3242
support@boldapps.zendesk.com
boldcommerce.com
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