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Returns Manager by Bold

Returns Manager by Bold

Developed by BOLD

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Price: $19.99 / month Free Trial: 30 days More info
  • Offer Hassle Free Returns so Your Customers Feel Safe Buying From You
  • Any Customer Can Manage a Return, No Account Required!
  • 100% Customizable Interface and Mobile Friendly!

Did you know…

“91% of customers state that a good return policy is something they consider when making an online purchase” - - New York Times (Recent Harris Poll Study)

“One of the primary keys to the success of Zappos is their return policy and a system that handles it.” - Time Magazine

“The most important factor to online shoppers isn't always price. Return policies are play a larger role than most stores think!”
- Inc.com

“92% of customers are somewhat or very likely to shop again with an online or catalog retailer if the returns process is convenient. Conversely, 85% “are not very or not.”
- Web Marketing Today

91% of your customers are thinking about returns... Are you?

Introducing: Returns Manager for Shopify!


(Also referred to as an RA App, RMA App, Return App)


Returns are not just something every store should handle, they're an extremely important marketing tool! Now there's an app that allows you to create & manager returns in a professional yet easy to use way.

✓ Custom Rules by Product


You're not just forced to have one return rule for every product in your store! You can create rules for as many different groups of products as you like. Maybe you want some products to be allowed to be returned for a Refund only and for up to 30 days, while others can only be returned for an Exchange and up to 60 days. Creating different groups with different rules like this are a cinch with this app!

You have the ability to hand-select products for the different rule groups or, to speed up the process, you can select entire collections, brands or product types. Then for each "Group" of products you can specify if, and for how long, a customer has to return it for each type of return: Refunds, Exchanges or Credits.

✓ Store Override Capability


Don't worry, no matter what return rules you create for products you have a screen in your admin that allows you to override them and create a return for any product you like, no matter how long it's been since the purchase. So if you have that angry customer on the phone who missed the return time you can still take care of him too :-)

✓ Customizable Customer Admin


The returns manager interface that the customers use to submit a return is clean and effective. It's also 100% responsive so it will work on mobile themes as well! It comes with a good "out of the box" look but we've built everything to be completely customizable so you can give it a look and feel all your own to match your store's branding.

✓ No Customer Accounts Required


One of the great things about this app is that it doesn't require customers accounts for customers to be able to request and manage their returns. We all know many customers checkout as "Guests" and never create an account when making a purchase.

The returns manager can be embedded on any page(s) in your store with a simple custom embed code. It's just as easy as embedding a YouTube video... Actually it's even easier :-) All a customer needs to login and check if a product is returnable and request a return is their email address and order number.

✓ File Management - Attach PDF's JPEG's, PNG's etc...


NEW: From the request of our users we've added the ability for customers to attach files to a return request. Generally this would be for a picture of the damaged product. AS WELL we've also added the ability for store owners to attach a file to an active return from their end. This is perfect for attaching Shipping labels and things like that!

✓ Language & Branding Settings


The app has a language manager that allows you to control all the text customers see displayed on the front end on the returns manager. You can change the wording on any field, text header, buttons, title etc… You name it!

✓ Notification Settings


The app can notify you by email when a new return request has been submitted. This way you can stay on top of things without logging in all the time to check.

You can set the app to send custom emails to a customer when their return is approved or denied and as well when it has a status change. It handles a number of merge fields so you can customize the email with the things like First name, last name, product name, RA#, Order#, return type etc...

(You can also turn off any of the above email notifications if you like)

✓ Custom Statuses


Statuses are the different stages that a return passes through. For example "Waiting for product", "Pending inspection", "Refund Issued", "Exchange Sent" etc... There's a handful that are pre-loaded in the app by default but it's 100% customizable so you can edit those or add new ones to make it work exactly the way you want! And as mentioned, each status can be set to send, or not send an email update to the customer.

✓ Custom Return Reasons


"Return Reasons" are what a customer selects as the reason they're returning an item. For example: "Damaged during shipping", "Wrong Size", "Wrong product" etc… There's a few that are built into the app by default but you can edit and customize those or add any more reasons you'd like to support.

✓ Multiple Shipping Options


Depending on the reason a customer selects as to why they're returning a product you may want to pay or you may want them to be responsible for the shipping. For example if the wrong product was shipped you'll probably want to pay for the shipping. However if they simply changed their mind and want to exchange the product for a different size you may want them to pay for the shipping.

For each "Return Reason" you create you can specify who is responsible for the shipping. Then if a customer selects a reason for which they are responsible to cover the shipping it will display your message for that, and same thing the other way.

✓ Display Settings


Every aspect of the returns manager (that the customer sees) is 100% customizable! We've built in some user friendly tools to edit basic things like backgrounds, borders, fonts, etc... but you can inject any custom css you want to give it a look all your own!

The returns manager is mobile friendly as well, so customers can manage their returns on any device :-)

The Customer Experience


The return manager can be embedded on any page in your store with a simple piece of code. You can customize the area above and below it on the page and as well you can enter html in various areas of the manager to help your customers or give special instructions.

Some of the features from the customers end are:


  • Return one or multiple items from an order

  • Add custom notes to a return

  • View notes that the store adds to a return

  • View status updates and other details

  • Get email notifications on status updates

  • Doesn't require a "customer account"

  • Mobile friendly!

The app comes with a FULL 30 DAY FREE TRIAL so give it a whirl today!

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Do You Need Custom Shopify Development or Design? We Have an Experts Department That Can Help!


If you need some custom work done on your site, a custom app developed, design or theme modifications, SEO, CRO and Social Media services... WE CAN HELP! With a team of over 100, we're Shopify's largest development agency. We'd love to help you grow!

➝ Click here to learn more or even get a quote today!

Returns Manager by Bold reviews (94)

posted

If a customer wants to return more than one item from an order, they have to get more than one return authorization. 10 items to return they need to complete 10 RA's with 10 RA numbers. Even worse was live support. Rep said he wasn't familiar with the app I was inquiring about and told me I would have to wait for someone to get back to me. I wouldn't recommend staying away from this one.

posted

When exchanging a product there is no way for a customer to indicate what he wants to exchange it for

posted

Customers cant create returns the 2nd time. And the search bar doesnt work so you have to scroll page by page to find a customer.

posted

Well, so far so good, except I'm not too happy with the way they are using the IFRAME element! The app is 1200px high by default, but that causes problems for customers when they click to submit a return. The info form ends up being shoved way down and customers have to scroll in order to see it.

Have had this app for about 1 month now. It was fairly easy to install, probably a 6 out of 10 on the difficulty meter. I'm still waiting for my first customer to successfully use this, so we will see how that goes when we cross that bridge.

There are a lot of settings, so it does take a few days to get them all setup if you want a smooth flowing return process. You may need to know some CSS / HTML to make your returns manager look decent.

posted

Hard to set up. Confusing. Expensive. Good luck trying to sort your returns the sort function doesn't even work. I have contacted them 4 times to get if fixed but they have no interest in helping their current customers.

posted

Great App! Affordable and integrates seamlessly!

posted

just got this app. so far so good!!!

posted

This is a great app. Before this app we didn't know if we had returns until they arrived in the mail. Now we have the ability to accept or deny returns. The pre-built approved or denied emails are nice, just a click of a button and the customer receives an email from us telling them the status of their return or exchange.

Nice...

Mens Apparel Brand
A.Tiziano
atiziano.com

posted

Love working with this App, simple and quick making our day that much more productive. Thank you Bold Team!

posted

Awesome app. This is a must if you process returns.

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$19.99 / month

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30 days

Support & Sales

BOLD
204-400-3242
support@boldapps.zendesk.com
boldcommerce.com
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