ClickPost Returns Plus

Ensure a happy post-purchase experience for your customers with an easy and seamless return experience.

ClickPost Returns Plus simplifies the whole returns management process for you and provides a happy order returns experience to your customers. This helps build brand loyalty and increase repurchases.

Why you need a returns app?

There are two major challenges brands face: low conversion rates and repeat purchases. By offering easy returns for orders, the brand can build trust among its customers and increase repeat sales. Therefore, every brand needs a simple return center to keep their customers happy.

1. Branded Returns Portal

Self-Serve Returns Portal for your customers to place order return requests. Set up and fully customize your return portal, add your logo, Hero Image, URL, Social media links, and Support Information.

2. Configure Custom Return Reasons

Identify common reasons for returns and provide customers with multiple options to select from. Ask customers to add any number of images for a specific reason.

3. Define your own Return Policy

Set up your own return rules for better return management. Define rules, eligibility criteria, return reasons, etc.

4. Disable return configurations for non-returnable SKUs

Get the option to set up returns only for the SKUs pre-defined by you. Set up the list of Non-Returnable SKUs in ClickPost Returns Plus to get started with easy returns management.

5. Returns Management Dashboard

You will receive all returns requests on the returns management dashboard. Here, you can manage and take action on all your return requests.

• Track all Return and RMA requests on a single dashboard
• Generate an RMA automatically once the return request is submitted
• See all customer and return request details and take easy actions Filter requests for Today, Past 7 days and so on for easy request resolution

6. Automated Email updates to customers

Notify your customers about each step of the return journey - Return Request Placed, Approved, Rejected, Received and Closed. Make use of the default email templates by ClickPost Returns Plus or define the templates yourself for your brand. Send timely updates and be free from customer stress and anxiety.

7. Take smart business decisions through comprehensive reports

Analyze your business performance of returns, reduce your return rate and turn returns into exchanges. Get comprehensive data reports showing:

• Total Returns
• Return by Resolution
• Most Returned SKUs
• Return by Reasons
• You can also request customized reports based on your business needs

8. Easy Setup and 24x7 Chat Support

ClickPost Returns Plus App can be integrated into your store within 30 minutes & our Chat support is available 24x7 to provide fast resolutions to your queries.