ClickPost Returns Plus

Delight your customers with a hassle-free returns experience!

ClickPost Returns Plus simplifies the whole return management process for you and provides a happy order return experience to your customers.

1. Branded Returns Portal

Self-Serve Returns Portal for your customers to place return requests.

• Add your logo, Hero Image, URL, Social media links, and Support Information to customize this page for your brand.
• When your customers decide to place a return, they visit this portal. Here, they enter their basic details, select the reason for return, upload images and submit the return request to you.
• As soon as this is done, a notification is sent to them about the submission of their return request.

2. Configure Custom Return Reasons

Identify common reasons for returns and provide customers with multiple options to select from. Ask customers to add any number of images for a specific reason.

3. Define your own Return Rules

Set up your own return rules for better business management. Define rules like:

• Returns Window for your products
• 1 or Multiple Returns per order
• Returns for discounted items
• Main Warehouse details for storing all returned goods

4. Disable return configurations for non-returnable SKUs

Get the option to set up returns only for the SKUs pre-defined by you. Set up the list of Non-Returnable SKUs in ClickPost Returns Plus to get started with easy returns management.

5. Returns Management Dashboard

You will receive all returns requests on the returns management dashboard. Here, you can manage and take action on all your return requests. Track all Return and RMA requests on a single dashboard Generate an RMA automatically once the return request is submitted See all customer and return request details and take easy actions Filter requests for Today, Past 7 days and so on for easy request resolution

6. Automated Email updates to customers

Notify your customers about each step of the return journey - Return Request Placed, Approved, Rejected, Received and Closed. Make use of the default email templates by ClickPost Returns Plus or define the templates yourself for your brand. Send timely updates and be free from customer stress and anxiety.

7. Take smart business decisions through comprehensive reports

Analyze your business performance of returns, reduce your return rate and turn returns into exchanges. Get comprehensive data reports showing:

• Total Returns
• Return by Resolution
• Most Returned SKUs
• Return by Reasons
• You can also request customized reports based on your business needs

8. Easy Setup and 24x7 Chat Support

ClickPost Returns Plus App can be integrated into your store within 30 minutes. Our Chat support is available for you 24x7 to provide fast resolutions to all your queries.