Reviews (30)

Overall rating
3.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
All reviews
Edited January 19, 2026

Update: We are currently looking for an alternative to Recurly to handle our subscriptions. We have been having difficulty with the product since Prive was acquired by Recurly and cannot get any support on our issues.

We are really excited that we found Prive. The integration into Shopify was a seamless one. Big shout out to our account manager Kai. She was easy to work with and held our hand throughout the process. I highly recommend Prive for those with a subscription model business.
Everything in life (& business) should be this easy!

WellCapped
United States
Over 2 years using the app
Recurly, Inc. replied August 3, 2023

Thank you so much for your feedback- so sorry you were looking for a phone number. While we don't have a call center currently, all of our clients have dedicated contact information for each individual customer success manager. If you have any issues, please do not hesitate to contact your CSM directly and we will respond ASAP. I know our team has since reached out to assist, but do let us know what features you are looking for and we will be so delighted to help. We are dedicated to making sure your positive experience is sustained and hope we can make up for the frustration you experienced today.