Tapita AI SEO Optimizer, Speed

Hi there,
Thank you for your feedback, and We're sorry for the confusion this situation caused.

1) Why you lost access to the paid/trial plan
The paid access we previously enabled was tied to your original installation. After the app is uninstalled, Shopify’s platform policy requires us to delete the store’s existing app data. When the app is installed again, it’s treated as a new installation, and the system applies the current limits/eligibility for that new install. This isn’t something we can bypass, as it’s a Shopify compliance requirement.

2) Email/store mismatch after uninstall
Previously, you contacted us using the email associated with Melizafashion, but your recent message came from an email under the Avontuurjue domain. Because the app had already been uninstalled (and store data removed per Shopify policy), we weren’t able to reliably confirm that both stores/emails belonged to the same account.

3) Our proposed solution
We’ve proactively reached out to you via email and offered a plan with higher benefits to make this right. Please consider that offer, and reply to our email (or share your store URL and the best contact email) so we can confirm ownership and get you set up as quickly as possible.

We truly value your business and would appreciate the chance to resolve this for you

Best regards,
Tapita team