Vimeo Create ‑ Video Maker

The Vimeo App cannot import products from Shopify anymore. I have over 500 products, only a few are in Shopify folder. If I click on that, it takes to error page. If I try to write anything on search fieldt, it takes also to error page.
This problem has been here recently.
I contacted support for several days, did not get any help. This is the most incompetent, worthless support I have ever experienced. The support agen does not have any basic knowledge and no intention to look at the issue.
I have paid for 1 year. This money is thrown into water.