Reviews (21)
Horrible customer support and predatory auto-renewal tactics
Customer support for Searchspring has drastically degraded over the past year. We ran into a major issue that directly and severely impacted our store's conversion rate. We submitted an urgent ticket, and they never even bothered to respond to it.
After waiting with zero support, we spent over a month developing our own custom solution internally to fix the issue ourselves. Because we were no longer using Searchspring's software, we requested to cancel our service. They refused, claiming we are contractually obligated to keep paying until April because our contract auto-renewed—conveniently, without sending any renewal reminders beforehand.
Charging premium prices while providing non-existent support for critical issues and trapping long-time customers with stealth auto-renewals is completely unacceptable. Save yourself the headache and go with a provider that actually values its merchants.
