Reviews (35)
Not working. Customer support sent a link of troubleshooting videos that needing users to figure out how to make it work. Involving find codes from pages and use the code in the app. However, our theme is not the same one and we couldn't find the part of code. So, we told app team that we cannot figure it out. Then we got offered a paid service (USD $50) on a step in to make it work. Yes, a free app but support is not.
Then we tried another free app doing the same job. Despite it didn't work initially, the customer service person stepped in straight away and it works like a dream.
This is a neutral feedback. Just our experience with this app and support. Good luck, everyone!
Hi Party Owls— Matt here, founder of Scrollio.
I’m sorry you hit that. Product loading failing (or feeling like products disappeared) is exactly the kind of thing that should never happen, and I’m treating it as a top priority.
A few updates that are already underway:
Scrollio is getting a major facelift and reliability update. I’m personally rewriting the core loading path so collection and search grids stay stable across themes.
We parted ways with our previous development team. Everything is now hand-coded by me, the founder. That means faster fixes and no “ticket ping-pong” when something breaks.
The app already has a built-in fail-safe: if Scrollio can’t load products for any reason (or billing/payment fails), it steps aside and falls back to your theme’s normal pagination so the storefront isn’t left broken. That safety net is staying, and I’m hardening it further in this update.
Onboarding is now AI-assisted, so you don’t have to click around hunting for grid selectors on your theme. Setup should be minutes, not a scavenger hunt.
Even with all of this, Premium stays $19.99/year. Most alternatives on the App Store land around $48/year. We’re keeping the low price on purpose.
If you’re open to giving us another look once this ships, reply here or email scrollio@bysimpli.com and I’ll help personally. Thanks for the honest feedback — it’s what pushed this rebuild.
— Matt
