Courses Plus
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Reviews (222)
The customer service isn't great. I paid $199 a month for almost a year and tried to downgrade to the $79 membership this month. After reaching out to the support team TWO times, I was finally responded to & told it's impossible for me to downgrade without paying $199 and then an additional $79 for the new membership all in the same month. I am cancelling this month due to me being forced to pay for 2 subscriptions. Hopefully you guys make downgrading more feasible in the future for your users.
Hi,
We’re sorry to hear about your experience, and we understand why being charged for two subscriptions in the same month would be frustrating.
We’d like to clarify that our support team cannot simply override Shopify’s subscription billing rules or manually combine two subscription charges. When changing plans, the billing behavior is determined by Shopify’s billing system and the timing of the plan change.
That said, we understand that this was not a good experience, especially after you had to contact our support team twice before receiving a response. We’re sorry about the delay and the frustration it caused.
We appreciate that you were a customer for almost a year, and your feedback about making downgrades more straightforward is completely fair. We’ll take this feedback into consideration as we continue improving the app and our support process.
If you’re still open to it, please reach out to us so we can review your specific billing history and see whether there is anything we can do to help with your situation.
