Hextom: Upsell Sales Boost

Hextom: Upsell Sales Boost

Reviews (1,503)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
September 4, 2024

I had a disappointing experience using this app. Right from the start, I encountered issues with loading. I reached out to support, and they promised to investigate. They acknowledged that there was indeed a bug in the app. The interface is quite complex, and many tasks require modifying the theme's code. After a few hours of familiarizing myself with it, I created my first promotion, but it was displayed incorrectly in the store. I contacted support again, and I haven't experienced such poor service in a long time. For all my questions, I was just sent links, and when I opened them, they showed errors. I'll continue using the app for the rest of the day, but I think I will delete it and look for an alternative.

Filler Lux™
United States
About 11 hours using the app
Hextom replied September 16, 2024

Thank you for your feedback, and we sincerely apologize for the issues you experienced, especially the broken links. We were in the process of updating our user guides, and unfortunately, the old links weren't replaced in time.

We've reached out a few times to assist with your setup and address the issues, but we haven't received a reply. When you get a moment, could you please check your inbox or spam folder and get back to us? We're here to help you on the configuration.