Tiny SEO Speed Image Optimizer

This should really be a 4 stars review
Great app, great features.

This should be a 4 stars review for my own experience, but no one will go that deep to face my problems with them, so I don't want to hit their good reputation.

First level of support is great, second level is terrible.
I had 2 cases when problems could be solved but they lack transparency and willingness.
In one case maybe they lack the technical knowledge but because their approach, I couldn't move forward with them to explain them how to fix it.
In another case, they were pretty opaque and unwilling to adapt. Meaning their code was missing pieces but I couldn't amend it, since it's injected.
At the end of the day, from everything they were offering I ended up using just the automated alt text for images and meta descriptions but even that piece didn't work as expected (problems with collections)