Reviews (2)
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
- 100% of ratings are 1 stars
Can't use the app because the message part doesn't work. Reached out to helpdesk and go no help. So after not being able to use the app almost my full trial period I removed it. I reached out again so that they would refund the $50 I put in my wallet and received no reply. It has now been 5 days since I messaged them about removing my account and refunding my wallet and nothing from them. I don't know if this is a scam app, but if not then they need to fix their communication issue.
Hi there, we sincerely apologize for the frustration. Our goal is to provide a seamless influencer marketing experience, and we clearly fell short with the technical issue in our communication tool and the unacceptable delay from our helpdesk. We recently started using an instant livesupport called Chatgram and we brought the response time to less than 4 minutes. We take this seriously and have escalated your ticket. Your $50 wallet refund is being processed immediately, and your account closure is confirmed. We are actively working on the messaging bug to ensure our creator marketplace remains a smooth experience for all merchants. Thank you for your patience while we make this right.
