OPTIS Product Options, Variant

OPTIS Product Options, Variant

Reviews (1,953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
Edited January 13, 2026

its completely free as of now but probably wont be forever

Edit* Yeah it's not free anymore

Edit again* Just a friendly reminder to never EVER trust apps to hold your data safe guys, I recently switched from the paid plan to the free plan on Optis for a bit and in the process, all my images used as swatches were just gone for some reason. It took hours and hours to get those images back, so always keep a copy of every swatch you upload just in case and always confirm with the team to see if they can back up your images before you change plans.

VQPLUG
United States
12 months using the app
OPTIS replied January 13, 2026

Thank you for sharing your experience - we really appreciate you being open about this.

We’re truly sorry for the inconvenience you encountered with your swatch images. The issue was caused by a temporary sync problem in our image storage process, which affected how some uploaded swatch images were retained. We understand how frustrating this can be, especially after spending time setting everything up.

Since then, we’ve improved our image storage and backup mechanism to ensure that all swatch images uploaded going forward are safely stored and consistently backed up in our database. This update was made specifically to prevent similar cases from happening again and to give merchants peace of mind when using the app.

We sincerely apologize for the disruption this caused. If you ever decide to continue using OPTIS, our 24/7 support team is always available to assist and make sure everything runs smoothly.

Thank you again for your feedback - it helps us improve and build a more reliable app for everyone.