OPTIS Product Options, Variant
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Reviews (2,083)
*Updated 4/6/26
We have had to remove this app as it continues to pose issues for us in several ways. After waiting about 6 months for the tech support to help fix their issues, it's been left unresolved so we we will be using a new app going forward.
Issues experienced were with their uploader. Our clients would upload files and we wouldn't get them. Sometimes they did come through, sometimes they didn't. 6 months of sharing the issue and it's been 6 months of not fixing. We have tried to add new apps just for the upload feature because their options feature works good, but their app blocks the ability of other apps so we must remove this one.
Great Product and responsive assistance. Julie helped me remove branding and also adjust color of the features. Appreciate the quick help
Hi there,
We’re really sorry for your experience, and especially that this issue went on for so long.
Just to clarify, we didn’t ignore this at any point. Each time you reported it, we did investigate and followed up for more details (like access to affected orders or how customers uploaded files), since we weren’t able to consistently reproduce the issue on our side. In cases like this, we do rely on additional information to pinpoint the root cause.
That said, we completely understand how frustrating this must have been, and we’re sorry we couldn’t resolve it in time for you.
If you’re open to it, we’d really appreciate another chance to look into this again and make things right. Thanks again for your feedback - it really means a lot to us.
Best,
OPTIS team
