Click & Drop

Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:-

1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/
2) Click on your Shopify integration
3) Ensure the settings are correct
4) Click Update and connect
5) Follow the instructions on the subsequent pages

If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again.

If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Once again sincere apologies for the issues you have been having.

Regards,
The Click & Drop Team.