Reviews (18)
Dear Razorpay Support Team,
I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store.
This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions.
I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Sai Creations Watches