Upsell.com ReConvert Bundles

Upsell.com ReConvert Bundles

Reviews (2,826)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
All reviews
May 20, 2025

They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."

That's slimy.

It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to a fee when signing up.

Paying for products and services, of course; suddenly changing a business model and modifying an account without the customer's consent seems fraudulent.

The decent thing: allow free users to grandfather their current setup and if they so choose, they can upgrade their membership. Going in and suddenly taking money from them -- customers, start filing chargebacks and fraud claims.

CANCEL!

Happy Bulge Swim Co.
Canada
About 3 years using the app
Upsell.com ex ReConvert replied May 22, 2025

Hi there, I'm editing our reply here, Eric here the CEO.

This is an honest mistake. Please message me directly, I will solve this for you immidietly.

Eric@reconvert.com