Upsell.com ReConvert Bundles
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Reviews (2,826)
They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."
That's slimy.
It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to a fee when signing up.
Paying for products and services, of course; suddenly changing a business model and modifying an account without the customer's consent seems fraudulent.
The decent thing: allow free users to grandfather their current setup and if they so choose, they can upgrade their membership. Going in and suddenly taking money from them -- customers, start filing chargebacks and fraud claims.
CANCEL!
Hi there, I'm editing our reply here, Eric here the CEO.
This is an honest mistake. Please message me directly, I will solve this for you immidietly.
Eric@reconvert.com