Reviews (52)
Update:
We experienced a strange issue after uninstalling this app from our Shopify store, a bot exploited leftover app content (even though the app was removed) to run test transactions using stolen credit cards. A few $1 purchases went through for ShipInsure, resulting in chargebacks and fees for us.
However, I want to emphasize this: the developers responded immediately, took full responsibility, and explained that this was a rare anomaly. They’ve since fixed the underlying issue, ensured our store was fully disconnected, and even reimbursed us for the chargeback fees. Their support was honest, attentive, and personal – even after we had removed the app.
Now that the problem is resolved, I’m back to recommending this app. It’s a solid solution for merchants who want to add insurance options to their shipments, especially for higher-value items and orders. It also gives peace of mind to customers while offering a potential extra revenue stream for the store. Great app, and great people behind it. Thank you for your great service!