Reviews (5)
Very bad app! I paid the the Startup plan, they billed me 180$ but still place me at the free plan for whole year. I have no option to cancell the subscription. I asked for refund and cancel the subscription. No reply, This September they are going to bill me another 180$. I asked for help from Shopify, they said they have no control over the 3rd party app. See... Do not ever install this app!
Update after your reply: that's not true, đó not white wash the facts. I have all the screenshots and sent to Shopify support that my plan was on free plan (25 ms/month) even I have paid for Startup plan the last year. I have twice contacted Molin AI via "get support" from the app. The Shopify agent asked me to do so. I have again not recommended anyone to use Molin AI app. Bad support and lying!
Thank you for your review. We couldn't find any emails, calls or chats from you on our support channels (hey@molin.ai or via our AI chatbot). Your account was on the Startup plan until you deleted the chatbot. The subscription has now been cancelled, so you won't be billed again.
Although the AI chatbot was actively used from September 2024 to August 2025, we have processed a refund as a goodwill gesture. You could have cancelled any time, and in most cases we process refunds if contacted early. In this case, it seems you used the app for a full year.
We'd be happy to continue supporting your shop and help you train your AI better to deliver even more value. If your experience with our team and product improves, we'd appreciate it if your review reflected that. Feel free to reach out to us any time at the email above.