Reviews (79)
As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify.
Plus there is no easy way to contact any helpline.
Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop. I can see that your store orders are now flowing successfully into Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Help can also be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Regards,
The Click & Drop Team.