TikTok Shop Integration — SPL
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Reviews (806)
Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it took over a MONTH for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing
Hi Line & Stitch,
Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience with the app and support process. We always aim to provide timely and effective assistance to every merchant.
We did try to reach out multiple times to better understand the issues you were facing and help resolve them, but unfortunately, we were not able to connect successfully.
Since your review, we have made significant improvements to the app, including bug fixes, performance enhancements, new features, and improvements to our support workflow. The app has continued to evolve based on merchant feedback and is now providing a much better experience.
We would appreciate another opportunity to assist you and show you the improvements we have made. Our team would be happy to personally help if you decide to try the app again.
We would also kindly request you to consider updating or removing your previous feedback, as it reflects an earlier version of the app and does not represent the current experience.
Thank you for your valuable feedback and for helping us improve.
