Upatra: Bulk Fulfill CSV

Hi Kpop Omo team,

Four years as a customer and we left you waiting on email — I'm genuinely sorry. That failure is on us, and we've since rebuilt how support requests are routed so they land directly in front of a person instead of a shared inbox.

The tracking URL issue is one we've resolved for several stores this year — most often it's a carrier name that doesn't match Shopify's expected value, or a stale mapping on our side. If you can email me at support@upatra.com with one affected order number and the carrier you're using, I'll dig in personally and reply the same day.

We'd love the chance to make this right. Either way, thank you for the years of trust.

— Steve, Upatra