Upsell.com ReConvert Bundles
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Reviews (2,808)
Overall rating
4.8
September 13, 2025
Still being charged despite having uninstalled the app
Ziveko
Spain
Almost 5 years using the app
Upsell.com ex ReConvert replied
September 14, 2025
Hi Alejandro
I'm so sorry to hear this - I'm not sure what happened here as it is not possible that the app could continue to charge you after uninstalling (unless there was an annual plan perhaps that was managed outside of Shopify?)
In any case, I'm here to help and we will resolve whatever issue you have had. I can also see you're a long-term valued customer of ours and I want to do whatever I can to make this right.
Please come back to me asap so we can resolve!
Avraham
Director of Customer Success
ReConvert