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Hi there,

Thank you for taking the time to leave your feedback, and we are genuinely sorry for the frustrating experience you encountered.

We sincerely apologize that our app did not meet your expectations or our own standards in this case.

We take customer's feedback very seriously. Our support leadership has personally reviewed your case, and we have already reached out to you directly via email with a resolution. We are confident we can make this right and would be grateful for the opportunity to earn back your trust.

If you haven't seen our email, please check your inbox or contact our support team at support@omegatheme.com

Thank you again for your time.
Regards,
Kaylee