SEOWILL: AI SEO & AI Blog Post

Good day,

I hope this message finds you well.

Thank you very much for taking the time to share your feedback. We truly appreciate you bringing this matter to our attention, and we sincerely regret any frustration or misunderstanding this situation may have caused.

After carefully reviewing our billing records, we would like to clarify that there were no duplicate charges for the same billing cycle. The reason it may appear that you were charged twice in one month is because the payment for the previous month was not successfully completed, so Shopify automatically collected the outstanding balance together with the following month’s charge. As a result, both amounts were processed at the same time, even though they correspond to two different billing periods.

In addition, our support team did send several follow-up messages to you during this time in an effort to assist and clarify the situation, but unfortunately we did not receive a response. We truly regret if any of our messages did not reach you as expected.

We sincerely appreciate your understanding and would very much welcome the opportunity to assist you further. If you have any remaining questions or would like us to review your billing details together, please feel free to reply to this email at your convenience.

Thank you again for your time and understanding. We look forward to hearing from you.

Best regards,
SEOAnt Support Team