OC Quantity Break Order Limits
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Reviews (418)
we are in testing phase, and we canceled the subscription after one month and 4 days , and before shopify even sent us new month bill, the app cs refused to refund the subscription for and they says we used the app for 4 days in the billing cycle! now we payed for two months subscription.
Thank you for sharing your experience — we’re truly sorry for the frustration this caused, and we appreciate the opportunity to clarify.
After reviewing your account, the subscription was activated and used during a full billing period. When the app was cancelled, it was already 4 days into the next billing cycle, which is why Shopify automatically recorded usage for that new cycle. According to Shopify’s billing system and policies, charges are generated once a new cycle starts, even if the app is used for only a short time during that period.
That said, we completely understand how this can feel unfair, especially while you were still in a testing phase. This is not the experience we want for our users, and we’re sorry that we weren’t able to communicate this more clearly at the time.
We’ve already reached out (or are happy to reach out) to review your case again and see if there’s anything we can do to make this right within Shopify’s billing limitations. Please feel free to contact us directly so we can discuss this further and assist you personally.
Thank you again for your feedback — it helps us improve both our product and how we support our users.