Reviews (14)
Database connection errors (max_user_connections exceeded) took down our
live store for hours. Developer responded saying it was "fully fixed" and
a "temporary server issue."
Checked after their response - SAME ERROR STILL VISIBLE.
Either the fix wasn't actually applied, or this is a recurring problem
they're not being honest about. A "temporary server issue" doesn't cause
max_user_connections errors - that's poor connection pooling in their code.
Not acceptable for production use.
Hi Amoor Atelier,
Thank you for your feedback. We sincerely apologize for the disruption this issue caused to your store — we understand how critical stability is for a live production environment.
The database connection issue has now been fully resolved. We have implemented fixes and additional safeguards to ensure proper connection handling and to prevent this from recurring. The app is currently running correctly and stable.
We truly appreciate you highlighting this, as it helps us continuously improve the reliability of our system. If you would be open to it, we would welcome the opportunity to reconnect and ensure everything is performing as expected on your end.
Thank you for your patience and for bringing this to our attention.
Thank you
