Reviews (47)
Personally, I have a terrible experience with this app. When sales are high, their shipping is very slow. Customer service is also unresponsive, and order processing times are far too long, sometimes exceeding 10 days. I also have to spend time reminding them about my order status. This is a huge waste of my energy and time; I don't have the energy to generate more orders for my store. All my time is wasted communicating with them.
Thank you for your feedback. We’re sorry for the frustration caused by the order processing, delayed shipping during peak periods, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide.
During high-volume periods, fulfillment timelines may vary. However, we fully agree that merchants should receive clear expectations and proactive updates, and we acknowledge that this was lacking in your experience.
To help us look into this further, please contact us at support@sourcinbox.com with your order number or registered email. Our team will review the situation and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.