OPTIS Product Options, Variant

An application that gives customers the ability to select an option, but then makes it impossible for them to remove that selection, is already problematic enough. What is even more frustrating is that when we report this issue to the developer, we are told that such functionality does not exist and that it can only be added for an additional fee. Because there are no real alternatives, merchants are effectively forced to depend on poorly designed applications and developers who respond to basic functionality issues by asking for more money.

The application generally fulfills its intended purpose; however, it keeps producing recurring errors, and we usually become aware of these issues only through customer feedback.

For example, a customer may believe they have successfully placed an order, while the system has not actually added or processed it. Issues like this occur almost every month.

I’m sorry, but due to the most recent problem, I experienced both financial loss and the loss of a customer. We should not have to constantly monitor your application to ensure that it is functioning correctly.