EAS EU & UK Compliance

Thank you for your review, and I’m genuinely sorry to hear you feel this way.

To clarify, the €199 charge was for Express Onboarding, which was selected during signup together with your other services. We delivered the Express Onboarding as ordered, and your onboarding was completed accordingly.

That said, we understand this may have been selected by mistake. Even though the service had already been provided, we still refunded the Express Onboarding fee as a goodwill gesture.

We also downgraded your subscription plan as requested, credited the difference, and removed the late payment fee from the invoice that had become overdue.

If anything still appears unclear or incorrect on your account, we’d be happy to review it again with you directly.