Reviews (84)
Shady shady shady. The recommendations that the team at PDQ made throughout our engagement were deceptive to customers and didn't adhere to the standards my team and I operate with. When we moved forward with removing their extensions from our site, the company went over my head and reached out to our CFO and co-founders to "tattle" on us for doing so, leading with fear-based tactics about how much money we were leaving on the table. This is a terrible practice, and even if you disagree with what we're doing, never an acceptable way to keep a client. I recommend staying as far away as possible.
We're sorry this was your experience.
Nothing we recommend at PDQ is meant to be deceptive. On the contrary, we strongly encourage all our partners to test every initiative before full implementation to properly assess its impact and avoid biased or incorrect assumptions.
Every test and implementation was grounded in Blueprint's empirical data and deployed with your team's review and approval. During the time PDQ was active on your site, we consistently delivered a significant positive impact on revenue, as clearly reflected in your own store performance data.
Despite repeated attempts, we were unable to reach anyone via our dedicated Slack channel or email over the past four months.
When we noticed that shipping methods, upsells, and dynamic product reviews had been removed over the last three weeks, we reached out immediately across all channels to flag the significant drop in conversion and revenue.
After not hearing back from the team, we escalated to Blueprint's CFO and co-founders. This wasn't done lightly. The performance drop was sharp and required immediate attention, and given how closely we had been working with your management team from day one, we felt a responsibility to make sure it was flagged.
We respect the way each team chooses to operate. We appreciate the time we worked together and genuinely wish you and your team the best.