Reviews (25)
Have been getting charged $89 per month for almost two years now and they are not responding to my support emails from Shopify to allow a refund considering I don't even have a login to the app. If I take the app off, I've lost all the money as I can't contact support anymore :(
I'm sorry this has been frustrating. To clarify how access works: Monocle doesn't require a password. You open the app from your Shopify admin, your email is pre-filled, and we send a one-time code that logs you in within seconds.
Throughout your subscription, weekly inventory reports were sent to your store's email, and every one of those emails includes our support address. We have no record of any support email from your store prior to this review. We've responded to every message and have replied through Shopify's billing process with our records.
