T Lab ‑ AI Language Translate

Thank you for your feedback - we take every report seriously, especially when it affects a live store!

After investigating, we found the root cause: when duplicating a product in Shopify, the "Translations" option is checked by default. If the duplicated product's content is later changed, the copied translations can fall out of sync. To avoid this, uncheck "Translations" when duplicating a product in Shopify, and let TLab handle the translation of the new product fresh.

Our team worked directly with the store, identified every affected product, and resolved the issue. As an extra precaution, we also enabled our Autopilot feature for the store - which automatically keeps translations in sync whenever products are updated, so situations like this are caught and corrected without any manual work.

As always - if anything comes up, we're here.