Reviews (106)
I had a trial version of this app to help with purchase orders. I synched the inventory, but did not allow it to make adjustments through the app screen, as all my staff access the inventory from mobile POS. I discovered that every time there was an adjustment in our inventory - adding stock, accepting refunds, etc., after a short period of time (sometimes hours, sometimes days after!) the app would reverse the change, removing the inventory we added or adding inventory we manually removed! This was super frustrating, as then our stock was out.
I went through the apps dashboard to try and see a history of changes to know what to fix, but their internal system said there were no changes on the app's part. However, when filtering through the Shopify system, I was able to find 27 times the app reversed our changes - sometimes multiple times for the same product after we fixed it.
If I could give this 0 stars, I would. It made extra work for my staff and I, and it was very frustrating that it said it was only synching information when in reality it was adjusting things behind our back, which we did not give it permissions to do.
We are sorry to hear about this experience.
During the setup process, Sumtracker displays multiple confirmations and warnings that clearly state Sumtracker will act as the master source for inventory in your store. This is a core part of how the sync works — once enabled, Sumtracker maintains inventory accuracy by syncing its records to Shopify, which can override manual changes made outside the app. This behavior is by design and is communicated at several steps before sync is activated.
That said, I understand that this may have been overlooked during setup, and I appreciate you sharing this feedback.
I do want to note that we did not receive any support ticket or message from your team while this was happening. Had we been contacted, we would have been able to explain the sync behavior, help adjust the settings, or restore inventory levels promptly.
We are constantly available for support and offer unlimited assistance with account setup and configuration. If required, we work closely with merchants to ensure everything is set up correctly for their specific workflow.
Our support team is still available if you'd like to review your account, reverse any unintended changes, or discuss how the app can work alongside your existing process. Please feel free to reach out to us at support@sumtracker.com.
