Reviews (35)
Overall rating
4.5
March 16, 2026
Worst customer support ever. They respond once every few days and don't help resolve issues. The dashboard metrics don't reflect reality, making it impossible to conduct any analytics.
Lorastia
United States
17 days using the app
Perm Solutions AB replied
March 17, 2026
Hi Lorastia, thank you for the honest feedback, this is on us.
Slow support responses are not acceptable, and if your dashboard data wasn't reflecting reality, that's a tracking setup issue we should have caught and fixed proactively during onboarding. We've been improving our onboarding process specifically to prevent situations like this.
If you're open to it, I'd personally like to jump on a call to understand what went wrong and make it right. We stand behind the product and I don't want you leaving with a broken experience.
— Rasmus, Founder of TrueROAS
