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In free, Catalog search tool is not working therefore AI is not giving satisfactory answers
Hello,
Thank you for your patience, and for being a valued user of our platform.
After investigating the issue you reported, we identified the root cause: a recent technical change on Shopify's end caused our Shopify AI action to stop functioning correctly. We have since updated our integration to align with this change, and the feature is now fully operational.
To get everything working again on your end, we kindly ask you to take the following step:
1. Remove the existing Shopify AI action from your chatbot.
2. Set it up again from scratch.
Once reconnected, everything should work as expected. If you run into any difficulties during the process or have further questions, please don't hesitate to reach out — we're happy to help.
Thank you again for your understanding and continued support.
