TikTok Shop Integration — SPL

Hi BModeTUA,

Thank you for sharing your feedback. We are sorry to hear about your experience and we understand your frustration regarding the trial and billing process.

Please note that app subscriptions and billing are handled directly by Shopify, and we do not have control over the billing system. However, whenever a refund request is received, our team works to process it as quickly as possible.

We have also made many improvements to our communication, support process, and overall app experience since then. The app has evolved significantly with new features, updates, and improvements based on merchant feedback.

We would appreciate the opportunity to make things right and would be happy to assist you if you would like to give the app another try.

We would also kindly request you to consider updating or removing your previous feedback, as your concern has been addressed and the review reflects an earlier experience with the app.

Thank you for your understanding.