Reviews (135)
The customer service great, don't get me wrong, however orders do take a bit of time to ship and arrive. I was informed the supplier shipped the wrong product twice. My rep said they will get a new supplier and have this issue addressed. I appreciate how kind the support team is!!
Dear friend,Thank you for your valuable review and your kind words about our customer service. We sincerely apologize for the inconvenience caused by long shipping times and incorrect items shipped by the supplier.
Shipping delays may occasionally happen due to stock shortages or holidays. Once goods arrive at our warehouse, our team will conduct quality checks immediately and verify items promptly to ensure accuracy. For suppliers repeatedly making mistakes, we will consider removing them from our platform to safeguard our customers’ order experience.
We deeply regret your unpleasant experience. Please feel free to contact your agent or our support team (support@teemdrop.com) if you have any further issues~
