SEOWILL: AI SEO & AI Blog Post

Hi there,
This is Jenny, the Supervisor of the SEOWILL Team.

First, I sincerely apologize for the frustration and inconvenience you’ve experienced during the refund and billing process. I fully understand how this situation has been stressful for you.

To clarify, Shopify’s billing system does not allow app developers to directly remove or cancel invoices once they are generated. This is also why, in earlier stages, when payment had not yet been completed, we were only able to issue credits in accordance with Shopify’s policy rather than directly refunding or reversing charges.

From what we can see now, your invoice has already been paid, and your store is still on an active paid subscription. Please kindly note that as long as the paid plan remains active, Shopify will continue generating charges according to their billing cycle.

That said, we still absolutely want to help resolve this properly for you. We are still willing to arrange a refund where applicable and support you in resolving the issue as smoothly as possible.

Our team has already shared my direct contact details. You are welcome to reach me anytime via Whatsapp.

I will personally look into your case and assist you further once I hear from you.

Thank you for your understanding and cooperation.

Best regards,
Jenny