Reviews (30)
My experience with this company was mixed.
On the fulfillment side, the situation was very poor. There were lost orders, long delays, and some shipments took up to 45 days to arrive. This naturally led to refunds, customer complaints, and constant operational stress. In my case, the financial loss went beyond just the product cost.
That said, I want to be fair,communication with my agent, Lucky, was consistently good. She was responsive, supportive, and clearly did her best to resolve issues. I’m sure it was a stressful period on her side as well.
The company did refund all lost or problematic orders, which I appreciate. However, the indirect losses (time, refunds, customer trust) were still significant.
In the end, if you decide to work with them, I strongly recommend closely monitoring your orders, especially in the beginning. If you stay on top of things, they will take care of you.
Thank you for sharing your experience, and we sincerely apologize for the delivery issues you experienced during that period.
To provide some context for anyone reading this review, many of the affected orders were shipped through JS Express, an economy shipping route we were using at the time. While it offered a lower shipping cost, its delivery speed and delivery consistency during that period did not meet the standard either our client or we expected.
More importantly, we recognize that carrier performance is ultimately still our responsibility. We should have identified the situation earlier and moved the affected orders to a more stable shipping solution sooner.
We also appreciate the recognition of Lucky’s support throughout the process. Our team refunded the lost and problematic orders, but we fully understand that refunds alone cannot compensate for the time, customer complaints, and operational pressure caused by delayed deliveries.
Since then, we have placed much greater emphasis on delivery stability, route performance monitoring, and choosing shipping solutions based on each client’s priorities rather than simply selecting the lowest-cost option.
Thank you again for the feedback. It helped us identify an area where we needed to improve, and we sincerely apologize for the experience.
