SEOWILL: AI SEO & AI Blog Post

Hello there,

This is Jenny, the Supervisor of our Support Team. First and foremost, please accept our sincerest apologies for the immense stress and frustration you’ve experienced. We completely understand how incredibly alarming a Google Merchant Center suspension can be for your business, and we take reports of this nature with the utmost seriousness.

Our team immediately launched a thorough investigation into your account's activity logs to see how we could best assist you. To gently clarify, our app's automated optimization features (such as image alt text and meta tags) are designed to save you time and are fully reversible at any time. According to our technical logs, these automated tasks were not initiated or executed during your trial period. While this indicates that our app did not make the changes that triggered the suspension, we genuinely want to help you get to the bottom of this. If you are open to sharing more details, our team would be honored to help you investigate the root cause and assist in getting your Google Merchant Center back on track.

Regarding the billing charge, we completely understand your concern and frustration. Because Shopify automatically manages all platform transactions once a 7-day trial concludes, we as third-party developers unfortunately do not have direct control over their billing system. However, please rest assured that we are fully committed to helping you resolve this.

I have already personally reached out to you via WhatsApp. Please feel free to reply to my message whenever it is convenient for you. I will personally supervise your case and guide you step-by-step until your billing concerns are completely and satisfactorily resolved.

Thank you so very much for your precious time, patience, and cooperation. We truly hope to have the opportunity to support you and make things right.

Warmest regards,
Jenny