Reviews (6)
this app doesn't work.
First of all, not all functions are visible on the screen, they are hidden by the bottom edge of the screen.
Why did the created form bind itself to the page, so that I can no longer design the page in the theme editor, and I can no longer change the position of this form on the page. What is the use of the add code if you select the form in the app block but it is already sprawling on the page and does not move anywhere
Thank you for your feedback and for taking the time to share your experience.
We’d like to clarify that the first issue you encountered (some functions being partially hidden on smaller laptop screens) was caused by a display styling issue, which our team has already fixed. We have also informed you about this update, and the app should now work normally on your device.
Regarding the form placement issue, this happened because UpForm offers two different publishing methods for different use cases:
- Automatic placement: the form is automatically inserted into the position you select (Top or Bottom), which is designed to stay fixed in that location.
- Theme section placement: the form is added through your Shopify theme editor as an app block, allowing you to freely move and reposition it just like other theme sections.
We have already sent you detailed guidance on how to use the second method based on your intended setup, and we’d be grateful if you could try those steps and let us know the result.
Our team is always happy to help further if needed. We truly care about making sure every merchant has a smooth experience with UpForm, and we remain available anytime you need assistance.
