Reviews (85)
The store went down due to a hold, so I notified Disputifier that I wanted to disconnect the store. That was possible, but chargebacks continued for the first 7 days. Absurd, of course. Then, after those 7 days, they still charge you for the chargebacks even though they don’t do anything about them—you can’t dispute them, and you don’t get reimbursed. You’re basically just paying for nothing. They don’t refund the money either.
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Thank you for sharing your feedback.
We want to clarify the situation, as this review does not accurately reflect how our service works.
When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion.
Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you.
We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly.
We remain available to review the account history with you and address any legitimate concerns.
