Reviews (8)
Worked well one time but I had to make some changes to my delivery settings and then it prevented all addresses for being deliverable. Took several hours of time with Shopify support to figure it out.
Hi there!
Thank you for your feedback!
First of all, we’re truly sorry that you had such a stressful experience, especially since it took several hours to resolve with Shopify Support 😔
Unfortunately, you didn't get in touch with us, so we weren’t aware of the issue at the time and didn’t have a chance to review your store setup or investigate what exactly happened. Since delivery settings can involve several connected parts, it’s hard for us to say for sure what caused the problem without seeing the details.
We'd be really grateful if you could share some details about the problem by responding to the letter we've sent.
And please let me assure you that we're always around to help. And in case you ever have any questions or difficulties with any of our apps, just drop us a line at support@nexusmedia-ua.com.
Best regards,
Tanya | NexusMedia Support team
