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Reviews (31)
Detected I'm on a Shopify basic plan. To start a subscription but then immediately says no CCS detected which is needed for the actual application and only available on a growth plan, pretty deceptive.
Thank you for your feedback, and we sincerely apologize for this frustrating experience.
You are right - we discovered a bug where the app prompts for a subscription before fully verifying your CCS status. We are actively fixing this right now to ensure the flow is transparent.
While we do include a disclaimer on our App Store listing stating: "NOTE: THIS APP REQUIRES CARRIER-CALCULATED SHIPPING (CCS) FOR PROPER FUNCTIONING", we completely understand that this note can be easily missed during installation. It was truly not our intention to be deceptive.
If you have any questions or need assistance (including tips on how to get Shopify to enable CCS on your plan), please reach out to our support team. We would love to help you out!